Effective Date: 03/07/2025

This Privacy Policy describes how Lumenem (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from lumenem.com.

1. Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party gateways)
Purchase history
IP address and browser/device information

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Provide customer support
Send order updates and marketing communications (only with your consent)
Improve our website, products, and services
Detect and prevent fraud or misuse

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Payment processors to handle transactions
Delivery services to ship your orders
Legal authorities, if required by law

4. Cookies

We use cookies to enhance your browsing experience, remember preferences, and track website usage. You can control cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal data, including encryption, secure servers, and access control. However, no online system is completely secure.

6. Your Rights

You have the right to:

Access or update your personal data
Request deletion of your data
Withdraw consent for marketing To do any of the above, please contact us at info@lumenem.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date.

9. Contact Us

For questions or concerns about your privacy, contact us at:

Email: info@lumenem.com

Phone: +233 (0) 54 160 8032

By using our website, you agree to this Privacy Policy.